Answers to Common Bike Sales Questions
Buying a bike — especially an e-bike — is a big decision. We believe in transparency and fit-first guidance so that every customer rides away confident and satisfied.
Can I test ride a bike before buying?
Yes. Test rides are encouraged and free. We’ll adjust the seat and controls to fit you and explain key features before your ride. Please bring your valid state photo ID and credit card in your name for security.
What brands do you sell?
We are authorized dealers for a variety of manufacturers including Velotric, Aventon, Rayvolt, Blaupunkt, and other reputable brands that emphasize rider safety and safety standards certification as well as long-term parts support.
Do you offer financing or payment plans?
You may pay your remaining purchase balance directly. If you wish to borrow, discuss options with an independent lender. Our shop does not approve loans or collect financial applications. The same ready-to-ride price applies with or without a voucher.
Can I buy a bike directly online?
No. We don’t sell bikes online to protect customers from fraud and ensure proper fitting. We can reserve a bike with a small deposit and complete your purchase in person.
Do your bikes come with a warranty?
Ask us about the manufacturer warranty for your exact model and components. Coverage and exclusions vary; do not assume a particular duration or included labor. Routine maintenance is separate.
Do you assemble and test the bikes you sell?
Absolutely. Every bike is fully assembled, tuned, and test-ridden by a mechanic before you pick it up. You’ll also receive a free 30-day check-up to re-torque bolts and fine-tune shifting or braking after the break-in period.
Do you service the bikes you sell?
Our ready-to-ride price includes professional assembly, tuning, safety testing, a road test, firmware updates where applicable, and one complimentary follow-up check and adjustment within the first 60 days after purchase. The follow-up covers brakes, shifting and fasteners; parts are charged separately. After 60 days, service is not included in the complimentary check. Additional maintenance and repairs are paid services. Our service department is reserved for bicycles purchased from us. The same ready-to-ride price applies with or without a voucher. Sales tax is additional.
Do you take trade-ins or buy used bikes?
We occasionally accept bikes on consignment, a service we offer for those that originally purchased from us as well as customers we know well. Our consignment fee is 30%.
Can you order a bike if it’s not in stock?
Yes. If a model, size, or color isn’t currently in stock, we can special order it provided you make a non-refundable deposit. Most orders arrive in 3–14 business days, depending on the manufacturer.
Do you offer delivery for new bikes?
No. Bikes must be picked up in-store to receive a personalized handoff and test ride before leaving.
Can you help me choose the right size or model?
Yes. We fit every customer individually based on height, inseam, and how you plan to ride — whether it’s commuting, recreation, or touring. We’ll recommend models that balance comfort, performance, and value.
Do you sell accessories or upgrades?
Yes. We offer helmets, locks, racks, panniers, mirrors, phone mounts, and lighting systems. When you buy a bike, we install accessories at no charge during pickup.
Our Sales Philosophy
We’ve been helping riders in New Orleans for nearly two decades. Our goal is not just to sell bikes — it’s to match every rider with the right one. We’ll never push what you don’t need. Our approach is simple: provide honest advice, assemble and test every bike to perfection, and stand behind what we sell.
Have more questions? Call or text (504) 533-9688 or contact us online. We’re here 7 days a week to help you ride better, longer, and with confidence.